Privacy Policy

UltraLite Gear is committed to ensuring that your privacy is protected. This Privacy Policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information, and the procedures that we have in place to safeguard your privacy.

What data we collect and why

In order to process your orders efficiently, we will request certain personal details from you. This information typically includes your name, billing address, delivery address, email address, and telephone number. We require your email address and telephone number so that we can contact you promptly if there is any issue with your order. We pass necessary details to our courier partners solely for the purpose of delivering your order to you in a convenient and timely manner.

We do not collect or store any debit or credit card information. For all online purchases, your payment details are entered directly through a secure payment gateway provided by our trusted online banking partners. We never have access to this sensitive financial data. This approach is designed to provide complete reassurance to our customers when completing a transaction on our site.

We have technical partners, including our payment processors and fraud protection services, with whom we share data to facilitate payments and ensure security. These partners are strictly bound by Data Protection covenants and must process any personal information in full accordance with Data Protection Laws.

We also engage with services like PayPal for collecting payments. These partners are similarly bound by strict data protection obligations.

Importantly, we do not sell, distribute, or lease your personal information (such as your name, address, telephone number, or email address) to any third-party marketing groups. We respect the complete privacy of our customers.

Controlling your personal information

We require the basic information outlined above to accept and fulfil your order. You may decline to provide a telephone number, in which case our only method of contacting you regarding your order will be by email.

If you create an account on our website with a sign-in email and password, you will not need to re-enter your address and other details each time you shop. Within your account, you can easily manage your preferences, including opting in or out of receiving our email newsletter.

If you have previously consented to receiving email communications from us, you can stop this at any time by clicking the ‘unsubscribe’ link found at the bottom of any of our marketing emails.

You have the right to request a copy of the personal information we hold about you. If you would like to do so, or if you believe that any information we are holding on you is incorrect or incomplete, please contact us. We will promptly correct any information found to be inaccurate.

How we use cookies

A cookie is a small data file that is sent to your computer and stored on your hard drive. If you register with UltraLite Gear, your computer will store an identifying cookie. This saves you time each time you re-visit, as it can ‘remember’ details such as your email address and browsing history to enhance your experience.

We partner with analytics and advertising platforms to understand how you use and interact with our website. This may involve the use of behavioral metrics, heatmaps, and session replay tools to improve and market our products and services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products and online activity. We also use this information for site optimization, fraud/security purposes, and advertising. Information gathered in this way is used to improve our site and never goes outside our control for marketing purposes.

Informed Choice: It is your decision whether to accept cookies. You can adjust the settings of your browser software to either delete cookies which already exist and/or block new ones from being stored or accessed. Many browsers now provide specific ‘add-ons’ to help you manage your privacy online. General advice on managing cookies can be found on sites like www.aboutcookies.org.

Newsletters

In our email newsletters, we may utilise a tracking pixel that allows us to see how many subscribers open the email. This helps us gauge the quality of our content and improve our newsletter offering for our subscribers.

Third party sites

Our site may contain links to and from the websites of our suppliers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to those websites.

Klarna

To offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details. This allows Klarna to assess whether you qualify for their payment options and to tailor the payment options for you. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

Contacting Us

If you have any questions or feedback about this privacy statement, or if you would like us to stop processing your information, please do not hesitate to contact us. We will be delighted to answer any questions you may have.